Exchanges & Returns

PRODUCT GUARANTEE

All mediven, CEP, and circaid compression products are backed by a 30 day satisfaction guarantee. If during the first 30 days after purchase the product is considered not acceptable (starting date being the date of purchase), we will replace the product at no cost to you, or issue you a full refund.

  MANUFACTURER'S WARRANTY

All products are warrantied to be free of defects in materials and workmanship. The warranty is only valid if the instructions for care are followed properly and it does not cover normal wear and tear, abnormal care and use, or where it can be shown the application instructions have not been followed correctly. This includes alterations where applicable. 

HOW TO SUBMIT A REQUEST TO EXCHANGE OR GET A FULL REFUND

Email us the following information

1) First and last name	2) Email address
3) Date of the order	4) Reason for the exchange or return

 

For exchanges, please tell us what item you would like as a replacement for the item you are returning. If the product is defective, please send us a picture so we can troubleshoot the cause.

 

CLICK TO REQUEST AN EXCHANGE OR RETURN

Please allow 3-5 business days for us to respond to you with further instructions.

Thank you!